Last updated: [Date]

1. General Policy

ClickeraDigital.com provides digital marketing services, web development, design, and related IT solutions. These are professional, service-based and often customized as per client requirements.

Because of the nature of our work, we follow a clear and fair refund policy outlined below.

2. Project-Based Services (Web Design, Development, SEO, SMM, etc.)

For most project-based services:

• Initial consultation and proposals are usually free (unless specified).
• Once an advance payment or full payment is made and work has started, it is generally non-refundable.
• If a project is canceled by the client before work begins, we may offer a partial refund after deducting any administrative or consultation costs.

3. Digital Marketing Retainer / Monthly Services

For ongoing monthly services such as SEO, PPC, or Social Media Management:

• Payment is usually taken in advance for the upcoming month.
• Since resources and planning are allocated in advance, fees for the current billing cycle are non-refundable.
• You may cancel future renewals by providing written notice as per your agreement (e.g., 15–30 days in advance).

4. Delays and Client Responsibilities

We are not responsible for delays caused by:

• Late content, approvals, or feedback from the client
• Incomplete information or incorrect credentials
• External platform restrictions or policy changes

Such delays do not qualify for a refund.

5. Quality and Revisions

We strive to deliver quality work and will provide revisions as per the agreement or proposal.

• If you are not satisfied, please inform us promptly so we can address your concerns.
• Requesting revisions does not entitle you to a refund unless clearly mentioned in a written contract.

6. No Performance-Based Guarantees

Digital marketing results (rankings, leads, sales, traffic, etc.) depend on many external factors such as competition, industry, budget, and platform rules.

Therefore, we do not guarantee specific results, and lack of expected performance is not a basis for a refund.

7. Chargebacks

If you are facing any issues, we encourage you to contact us first.

• Unauthorized or unjustified chargebacks will be contested with supporting documentation.
• Continued use of our work or assets after a chargeback may be treated as a breach of our terms.

8. How to Request a Refund

If you believe you are eligible for a refund under this policy:

Contact us at:

Email: [your billing/support email]

Subject line: Refund Request – [Project/Invoice ID]

Include full details of your project, payment proof, and the reason for the request. We will review and respond within a reasonable timeframe.

9. Policy Updates

ClickeraDigital.com reserves the right to update this Refund Policy at any time. Changes will be published on this page with an updated “Last updated” date.